Privacy Policy
Last updated: July 2026
This policy explains what information Alamari One holds, why it is held, and how it is protected. We ask for only what is needed to run the residence well.
What we collect
We hold the details you provide when you register, such as your name, contact information and residency documents, together with the records created as you use the app, including reservations, bills and payments, visitor passes and maintenance requests.
Why we hold it
Your information is used to give you access to your home and its facilities, to issue and settle bills, to admit your guests, to handle maintenance, and to keep you informed with timely notifications. It is not used for advertising.
Who can see it
Access is scoped by role. You and your household see the information that belongs to your home. Management and authorised staff see what they need to operate the residence and serve your requests. Residents cannot see the private information of other homes.
Documents and security
Sensitive documents provided at registration are stored securely and are visible only to authorised management. Access to the app is protected, and information is handled with care throughout.
Notifications
With your permission, the app sends notifications for events that concern your home, such as an arriving guest, an approaching due date or an update to a request. You remain in control of these on your device.
Retention
Information is kept for as long as it is needed to serve your residency and to meet the residence's administrative and legal obligations, and is handled responsibly thereafter.
Your choices
You may review and update the details in your profile, and you may raise any question about your information with management, who will assist you.